Karen Hensley Resume

	Karen L Hensley
	(951) 686-8605
	business@karenrose.com

SUMMARY

Over 25 years of effective management with a reputation for thinking outside the box, getting the job done right the first time, on time. Computer applications facility from mainframe to personal computer, from custom-design to shelf-ware, from ERP to Internet. Industry versatility from government to sole-proprietorship, from manufacturing to service, from Fortune-50 to non-profit. Always looking for the opportunity to make a difference, with a passionately creative ability to simplify and streamline processes, seeking a key role in an organization that will utilize my extensive information technology experience and exceptional organizational skills.

SKILLS

Administration, Budgets, Business Systems Analysis, Computer Applications, Cross-Functional Teaming, Employee Development, Leadership, Microsoft Office 2003, Oral & Written Communications, Performance Improvement, Project & Resource Management, Standards Development & Deployment.

SELECTED ACHIEVEMENTS

	Led division-wide cross-functional team at Toro Irrigation to develop a standard New Product Commercialization Process.
	Delivered eight new large-scale Orange County government applications for $1.4 million per year in billed services.
	Designed and managed OCHAMPUS' initial HMO option, winning Lockheed Martin's 1983 "Excalibur Award."
	Increased time available for Toro Irrigation information systems development projects from 27% to 65% by stabilizing environment.
	Automated contract-specific corporate policies and controls into PAC-II project management system, saving one FTE.
	Coordinated project to migrate a dozen different mainframe applications to various client-server platforms to save client $250K annually in lease and license fees.
	Increased Neumark Ensemble net profit 143% over two-year period.

EXPERIENCE

Karen Rose Productions

Riverside, CA

Principal

May 1996 - Present

	Consulted small business and nonprofit organizations with integration of systems and applications, specializing in process automation.
	Developed realty office application to automate high-volume FHLMC & FNMA traffic using Microsoft Office tools.
	Webmaster for six business entities—four small-business and two non-profit organizations.

The Neumark Ensemble

Riverside, CA

General Manager

Jul 1996 - Jun 1999

Negotiated Musicians' Union contracts, managed public and media relations, performed financial accounting, and supervised volunteers.

Concurrently completed four-year outreach program pilot through grant funding and published self-supporting Neumark News.

The Toro Company, Irrigation Division

Riverside, CA

Manager, Applications Services

Aug 1989 - May 1996

Led or consulted on all Division distribution-channel changes, from direct retail to corporate service parts order management consolidation, from Supply to Returns.

Trained in ISO 9000 as Auditor; supported Division with variety of performance improvement plans.

Lockheed Martin, Orange County Account

Santa Ana, CA

Manager, Special Projects

Mar 1988 - Aug 1989

Managed Development Center, averaging of 20 team members on up to six active projects at once, across all network platforms, providing consulting, training, and quality assurance.

Increased billed services over 15% by marketing a "can-do" attitude to county administrators.

Lockheed Martin, OCHAMPUS Account

Denver, CO

Project Office

Jan 1987 - Mar 1988

Consulted on project planning and management, reporting work for staff of 75.

Developed quick-response capability to model the net effect of changes to the workload or workforce.

Lockheed Martin, OCHAMPUS Account

Denver, CO

Information Center Supervisor

Jan 1984 - Jan 1987

Completed over 100 projects each year while supporting project management and personal computer applications systems development.

Consolidated Martin's SDM with DoD Mil Standards and Structured Analysis and Design to develop and deliver 30-hour course to 50 programmers and analysts.

Lockheed Martin, OCHAMPUS Account

Denver, CO

Business Systems Designer

Jan 1981 - Jan 1984

Coordinated impact review for proposed CHAMPUS regulation changes, designing and implementing resulting Claims Processing System enhancements.

Introduced concept and defined scope of Information Center, as OCHAMPUS Initial Survey Team Consultant.

EDUCATION

University of Phoenix

Denver, CO

MBA

1984

Information Systems focus; unpublished thesis on project prioritization.

Wheaton College

Wheaton, IL

BA

1970

Music major; Language Arts and Spanish minors; WETN

CIVIC / COMMUNITY LEADERSHIP

	Inland Empire Chapter Chair, Wheaton Club.
	Staff Alto with Orange County's Pacific Chorale since 1998.
	Active in Greater Riverside Chambers of Commerce since 1997.
	Founding member Neumark Board of Directors; Chairman until Nov 1995.
	Founder and Producer of I Sing Because ..., Inc.; Board of Directors Chairman.
	Marketing Chair Riverside YWCA Women of Achievement 1993 - 1994.
	Associate Editor, Pathways Journal 1992 - 1994.
	Chair Riverside YWCA Women's Conference 1991 - 1992.
	Captain of silver-medal-winning Corporate Challenge event team 1991.
	Founder Denver Metropolitan PAC II User Group 1988.
	Marketing Manager for Denver's "Celebrate China" Business Conference 1987.

	Negotiated Musicians' Union contracts, managed public and media relations, performed financial accounting, and supervised volunteers.
	Concurrently completed four-year outreach program pilot through grant funding and published self-supporting Neumark News.

	Led or consulted on all Division distribution-channel changes, from direct retail to corporate service parts order management consolidation, from Supply to Returns.
	Trained in ISO 9000 as Auditor; supported Division with variety of performance improvement plans.

	Managed Development Center, averaging of 20 team members on up to six active projects at once, across all network platforms, providing consulting, training, and quality assurance.
	Increased billed services over 15% by marketing a "can-do" attitude to county administrators.

	Consulted on project planning and management, reporting work for staff of 75.
	Developed quick-response capability to model the net effect of changes to the workload or workforce.

	Completed over 100 projects each year while supporting project management and personal computer applications systems development.
	Consolidated Martin's SDM with DoD Mil Standards and Structured Analysis and Design to develop and deliver 30-hour course to 50 programmers and analysts.

	Coordinated impact review for proposed CHAMPUS regulation changes, designing and implementing resulting Claims Processing System enhancements.
	Introduced concept and defined scope of Information Center, as OCHAMPUS Initial Survey Team Consultant.